A rail provider has come under fire from fed-up passengers, after a series of delays following the implementation of a new timetable caused headaches for commuters.
Early Trans-Pennine Express trains to Scarborough have been frequently delayed since the firm amended train times last month, causing staff travelling from York and Malton to regularly be late for work.
The service has been at least 20 minutes late at least twice in the last week alone, with on-board staff frequently blaming the delay on “leaving the station late”.
But disgruntled passengers are demanding more transparency from the firm over the delays, and are urging it to look at the possibility of reverting back to the old timetable.
“It’s a bit of a farce to be honest,” said Grant Elwell, who regularly travels from York on the 7.40am train.
“It’s understandable if there’s a genuine problem, but just to keep telling us ‘it’s late leaving the station’ is like saying ‘sorry I’m late, I decided I didn’t want to leave the house on time’.
“People have to go to work, and if the train is going to be repeatedly late, then they should rethink these times as they are causing everybody who commutes loads of hassle.”
The firm’s decision to change the timetable was initially well received by the public, after it announced that it would be running later trains from York to Scarborough.
But the company has now apologised to passengers, after it admitted that it has underperformed since the new schedule was introduced.
The company says that several unspecified incidents have left its trains stranded in the morning, and that mechanics are working around the clock to try and address the situation.
But some passengers feel this still isn’t enough, with one commuter telling The Scarborough News: “I am a regular commuter and pay a lot of money for seasonal rail tickets, I don’t think the explanation given for these 20-minute delays is adequate enough.”
A Trans-Pennine spokesperson said: ““We would like to apologise to customers for any inconvenience caused and provide assurance that we are working to rectify the problem as quickly as possible.”